Privacy Policy. Clear & Transparent.
This Privacy Policy explains how Spiti Riders may collect, use, store and share information when you visit our website, contact us, enquire about a trip, rent a motorcycle or make a booking with us.
By using our website or submitting information to Spiti Riders, you acknowledge the practices described in this Privacy Policy. We only aim to collect information reasonably required to respond to enquiries, provide travel services and operate our website.
Information We May Collect
The information we collect depends on how you interact with Spiti Riders and which services you enquire about or book.
Personal Details
Your name, phone number, WhatsApp number, email address and other contact details you voluntarily provide.
Trip Information
Travel dates, number of travellers, preferred itinerary, motorcycle requirements, accommodation preferences and other information needed to plan your journey.
Booking Information
Details relating to your booking, selected package, rental period, payment status and services requested.
Identity & Licence Information
For motorcycle rentals or certain travel requirements, we may request a valid driving licence, government-issued identification or other documents where necessary.
Communication Records
Messages, enquiries and information shared with us through WhatsApp, phone, website forms, email or other communication channels.
Website Usage Information
Technical information such as browser type, device type, pages visited, referral source, approximate location and other website usage information where analytics tools are enabled.
How We Use Your Information
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To respond to enquiries regarding Spiti tours, bike rentals, private trips, accessories and related travel services.
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To prepare itineraries, quotations, booking confirmations and other information requested by customers.
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To process and manage bookings, payments, cancellations, refunds and customer support requests.
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To coordinate accommodation, transport, motorcycle rentals and other services that form part of a confirmed booking.
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To contact customers regarding travel updates, booking information, payment reminders, route changes or other information relevant to their trip.
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To improve our website, understand visitor behaviour, measure marketing performance and improve our services.
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To prevent misuse, fraud or unlawful activity and to comply with applicable legal or regulatory obligations.
Cookies, Analytics & Advertising
Our website may use cookies and similar technologies to operate properly, understand website traffic and measure the effectiveness of our advertising.
These may be required for basic website functionality, security and user experience.
Analytics tools may collect information about how visitors find and use our website so that we can improve performance and content.
Where enabled, services such as Google Ads or Meta advertising technologies may be used to measure campaigns, understand conversions or show relevant advertising.
You can control or delete cookies through your browser settings. Blocking certain cookies may affect some website functions or the way content is displayed.
When Information May Be Shared
We may share limited information where it is reasonably necessary to provide your requested service or operate our business.
Information necessary to arrange accommodation included in your confirmed trip.
Limited booking information may be shared with drivers, vehicle providers or other travel partners involved in your journey.
Payment information may be processed through banks, payment gateways or other authorised payment providers.
Website hosting, analytics, advertising, communication or other technology providers may process limited data necessary to provide their services.
Information may be disclosed where reasonably required by law, regulation, court order or a lawful request from an authorised government authority.
Spiti Riders does not sell customer personal information for monetary consideration. Information may, however, be shared with service providers where required to provide requested services or operate the website.
WhatsApp & Third-Party Platforms
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Our website includes links that allow visitors to contact us through WhatsApp. When you choose to use WhatsApp, your interaction is also subject to WhatsApp's own terms and privacy practices.
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Our website may contain links to external websites, social media platforms or third-party services. Spiti Riders is not responsible for the privacy practices or content of independently operated third-party websites.
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We encourage users to review the privacy policies of third-party platforms before sharing personal information with them.
Data Security
We take reasonable measures to protect information under our control from unauthorised access, misuse, loss, alteration or disclosure.
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Access to customer information is limited to people who reasonably require it for booking, support or operational purposes.
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We aim to use reputable website hosting, communication and payment services where applicable.
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No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should therefore avoid sending unnecessary sensitive information through unsecured channels.
How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including booking administration, customer support, accounting, dispute resolution and applicable legal obligations.
Different categories of information may be retained for different periods depending on the nature of the booking, communication and applicable business or legal requirements. Information that is no longer reasonably required may be deleted, anonymised or securely archived.
Your Privacy Rights
Subject to applicable law and the nature of your request, you may contact us regarding personal information held by Spiti Riders.
Ask what personal information we hold about you, where reasonably applicable.
Request correction of inaccurate or outdated personal information.
Request deletion of personal information where retention is no longer reasonably required or legally necessary.
Ask us to stop sending promotional messages where you no longer wish to receive them.
Children's Privacy
Our website and booking services are not intended to knowingly collect personal information directly from children without appropriate involvement from a parent or legal guardian.
Where a minor is included in a family or group booking, information required for the trip should be provided by or with the involvement of the minor's parent, guardian or responsible adult.
Changes to This Privacy Policy
Spiti Riders may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable requirements.
When significant changes are made, the updated version will be published on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or would like to request access, correction or deletion of personal information, please contact the Spiti Riders team.
Privacy & Data Enquiries
Contact our team and mention that your enquiry relates to privacy or personal information.