Clear Policies. Before You Travel.
Please review our booking, cancellation, refund, payment and motorcycle rental policies before confirming your trip with Spiti Riders.
By making a booking, paying the booking amount or renting a motorcycle from Spiti Riders, the customer agrees to the applicable terms and policies mentioned on this page.
Confirmation Policy
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A booking confirmation voucher will be sent to the customer via email or WhatsApp within 24 hours after the required booking payment has been successfully received.
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All bookings remain subject to availability of the selected departure date, motorcycle, vehicle, accommodation and other services included in the package.
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If the customer's preferred dates or slots are unavailable, Spiti Riders will offer an alternative schedule based on available options and the customer's preference.
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Once the alternative dates are accepted, a revised confirmation voucher will be issued.
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If the requested booking cannot be confirmed and the customer does not wish to accept an alternative schedule, the customer may cancel before final confirmation and the applicable amount paid will be refunded in full.
Cancellation Policy
Cancellation charges are calculated according to the number of days remaining before the confirmed departure date.
The booking amount remains non-refundable.
Plus the applicable non-refundable booking amount.
Plus the applicable non-refundable booking amount.
Applicable as the cancellation charge.
Applicable as the cancellation charge.
No refund will be applicable.
If a traveller fails to report at the confirmed starting point or does not join the trip on the scheduled departure date, the booking will be treated as a no-show and no refund will be applicable.
Refund Policy
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Where a refund is applicable, the eligible amount will normally be processed within 10 business days.
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Applicable cancellation charges and any other agreed deductions will be adjusted before the refund is processed.
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Refunds will normally be returned to the traveller's original payment account wherever possible.
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After a refund has been initiated by Spiti Riders, additional processing time may be required by the customer's bank, card issuer or payment service provider.
Payment Policy
The applicable booking amount must be paid to reserve your trip, motorcycle or selected travel service.
The remaining balance must be paid at least 7 days before the confirmed departure date.
If a booking is made within 7 days of departure, 100% of the applicable trip cost must be paid at the time of booking.
Failure to complete the required payment within the agreed timeline may result in cancellation of the booking and applicable cancellation charges.
Bike Damage & Rider Responsibility
Every rental motorcycle should be used responsibly and returned in substantially the same condition in which it was provided, excluding reasonable wear from normal use.
Bike Inspection
Customers should inspect the motorcycle before collection and inform our team about any existing visible damage or mechanical concern before starting the rental.
Damage During Rental
Damage caused during the rental period due to an accident, fall, negligence, misuse or improper handling will be the responsibility of the renter.
Repair Charges
Where the renter is responsible for damage, applicable repair or replacement charges will be calculated according to the actual damage, parts required and repair work.
Mechanical Damage from Misuse
Damage caused by misuse, negligent riding, continued riding after a warning sign or improper operation may be charged to the renter after assessment.
Normal Wear & Mechanical Faults
Customers will not be charged for reasonable normal wear or mechanical failures that are not caused by rider negligence or misuse.
Lost Parts, Keys or Accessories
Loss or damage to motorcycle keys, documents, luggage equipment or rented accessories may be charged at the applicable repair or replacement cost.
Accident Reporting
Any accident, fall or major damage should be reported to Spiti Riders as soon as reasonably possible. Customers should not arrange major repairs without informing our team.
Recovery & Towing
If recovery or towing becomes necessary due to an accident, negligence or damage caused by the renter, the applicable recovery expenses may be payable by the renter.
The motorcycle must not be used for racing, stunts, unauthorized off-road activity or any unlawful purpose. The renter is expected to ride responsibly and follow applicable traffic and road-safety regulations.
Weather, Roads & Itinerary Changes
Travel in Spiti Valley and the Himalayas can be affected by weather, road conditions and circumstances beyond the reasonable control of the traveller or tour operator.
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Routes, sightseeing plans, departure times or overnight locations may be modified due to snowfall, rainfall, landslides, road closures, traffic restrictions or safety considerations.
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Spiti Riders may make reasonable itinerary changes where necessary for the safe and practical operation of the trip.
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Any additional hotel, transport, food, recovery or other expenses arising because of extended delays or circumstances beyond the originally confirmed package may be payable separately where applicable.