Terms & Conditions. Travel With Clarity.
These Terms & Conditions apply when you use the Spiti Riders website, submit an enquiry, book a tour, rent a motorcycle, purchase or rent accessories, or use any travel service arranged through Spiti Riders.
By making a booking, paying any amount, renting a motorcycle or using our services, you confirm that you have read, understood and agreed to these Terms & Conditions together with the applicable booking, cancellation, refund and privacy policies.
Booking & Confirmation
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A booking is considered confirmed only after the required booking payment has been received and confirmation has been issued by Spiti Riders.
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All tours, motorcycles, accommodation, vehicles and related travel services are subject to availability.
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Customers are responsible for providing correct names, contact information, travel dates and other details required to process the booking.
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Any changes requested after confirmation may be subject to availability and additional charges.
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Booking confirmation may be communicated through email, WhatsApp or another agreed communication channel.
Payment & Pricing Terms
Booking Payment
The applicable booking amount must be paid to reserve the selected tour, motorcycle or travel service.
Balance Payment
Unless otherwise agreed in writing, the remaining balance must be completed before the confirmed departure date according to the applicable payment policy.
Prices
Prices are based on the services, route, vehicle, accommodation and inclusions confirmed at the time of booking.
Additional Services
Any extra nights, route changes, additional transport, upgraded accommodation or other services requested separately may involve additional charges.
Failure to complete payment within the agreed timeline may result in cancellation of services and applicable cancellation charges.
Cancellation & Refund Terms
Cancellation charges depend on how close the cancellation is made to the confirmed departure date.
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The applicable cancellation charges are governed by the cancellation policy published on the Spiti Riders website.
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The applicable booking amount may remain non-refundable even where early cancellation is permitted.
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Refunds, where applicable, will be processed according to the published Refund Policy.
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Failure to join the trip at the confirmed date and starting point may be treated as a no-show.
Tours, Routes & Itinerary Changes
Travel in Spiti Valley and other Himalayan regions is influenced by terrain, altitude, weather and road conditions. Flexibility is an important part of mountain travel.
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Published itineraries are intended as planned travel schedules and may require modification due to weather, snowfall, landslides, road closures, traffic restrictions, local regulations or safety concerns.
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Spiti Riders may reasonably change the route, overnight location, sightseeing plan or timing when required for operational or safety reasons.
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Temporary closure of a sightseeing location, mountain pass or road does not automatically constitute cancellation of the entire trip.
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Travel times shown in itineraries are approximate and may vary substantially in Himalayan conditions.
Spiti Riders cannot guarantee specific weather, snowfall, road opening dates or access to every sightseeing location.
Delays & Additional Expenses
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Additional accommodation, meals, transport, towing, recovery or other expenses arising from weather, road closures or circumstances outside the confirmed package may be payable separately.
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Spiti Riders will make reasonable efforts to assist travellers when disruptions occur, but cannot guarantee that additional services will be available at the originally booked rate.
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Travellers should allow sufficient flexibility around onward flights, trains and other time-sensitive travel arrangements when travelling in remote Himalayan regions.
Motorcycle Rental Conditions
The rider must hold a valid driving licence appropriate for the motorcycle being rented.
Government-issued identification and other documents requested during motorcycle collection must be provided.
The renter is responsible for riding safely and following applicable traffic laws and road regulations.
The motorcycle must not be used for racing, stunts, unlawful activity or intentionally abusive riding.
A rented motorcycle must not be sub-rented, transferred or handed to an unauthorised rider without prior approval.
The motorcycle should be returned on the agreed date and in substantially the same condition in which it was supplied, subject to reasonable wear.
Motorcycle Damage Responsibility
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Any existing visible motorcycle damage should be reported before the rental begins.
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Damage caused by accident, fall, negligence, misuse or improper handling during the rental period may be charged to the renter.
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Repair and replacement charges may be based on the actual damage, labour required and replacement parts.
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Lost keys, documents, rented accessories or motorcycle equipment may be charged at the applicable replacement cost.
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Recovery or towing expenses caused by an accident, misuse or rider negligence may be payable by the renter.
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Reasonable wear or mechanical failure not caused by rider misuse will not normally be treated as customer damage.
Any accident, fall, unusual mechanical issue or significant damage should be reported to Spiti Riders as soon as reasonably possible.
Traveller Conduct & Preparedness
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Travellers are responsible for carrying valid identification, permits, licences and documents required for their journey.
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Travellers should follow instructions provided by trip coordinators, drivers, guides or support staff where such instructions relate to safety or trip operations.
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Abusive, dangerous or unlawful behaviour that risks the safety of other travellers or staff may result in the traveller being removed from the service.
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Travellers are responsible for deciding whether a trip, activity or motorcycle journey is suitable for their personal circumstances.
Luggage & Personal Belongings
Travellers remain responsible for their luggage, electronics, cameras, documents, cash and other personal belongings during the trip or rental period.
Spiti Riders is not responsible for loss, theft or damage to personal belongings except where responsibility arises under applicable law and cannot legally be excluded.
Third-Party Services
Some services forming part of your booking may be supplied by independent third parties.
Spiti Riders may coordinate these services as part of the trip, but independent providers may operate under their own rules, safety procedures and service conditions.
Limitation of Liability
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Himalayan travel involves inherent risks including difficult roads, changing weather, altitude, traffic, remote locations and limited infrastructure.
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Spiti Riders is not responsible for losses caused solely by circumstances outside its reasonable control, including natural events, government restrictions, road closures or major transport disruption.
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Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation would not be permitted under applicable law.
Force Majeure
Spiti Riders will not be treated as being in breach of these Terms where a service cannot reasonably be performed because of events beyond our reasonable control.
Website Use & Information
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Website information is provided for general informational and booking purposes and may be updated from time to time.
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Images displayed on the website may be representative of destinations, motorcycles, accommodation or experiences.
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Prices, itineraries, availability and inclusions displayed online remain subject to final booking confirmation.
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Users must not intentionally misuse the website, attempt unauthorised access or interfere with website operation.
Intellectual Property
Website content including branding, design, written content, graphics and original media may be owned by or licensed to Spiti Riders.
Such content should not be copied, reproduced, republished or commercially used without permission except where permitted by applicable law.
Privacy
Personal information submitted through the website, WhatsApp, phone, email or booking process will be handled according to our Privacy Policy.
Read Privacy PolicyChanges to These Terms
Spiti Riders may update these Terms & Conditions from time to time to reflect changes in services, operations, policies or applicable requirements.
The latest version published on this website will apply from the date shown at the top of this page.
Governing Law & Disputes
These Terms & Conditions will be interpreted in accordance with the applicable laws of India.
Where a disagreement arises, both parties should first make reasonable efforts to resolve the matter through direct communication before pursuing other remedies available under applicable law.
Questions About These Terms
Speak With Our Team
If anything in these Terms & Conditions is unclear, contact us before making your booking or rental payment.